Shipping Policy

United States

• 8-12 business days ($3.92 USD or free over $59)

Canada

• 8-15 business days ($4.92 USD or free over $59)

Australia

• 6-11 business days ($3.92 USD or free over $59)

United Kingdom

• 6-11 business days ($3.92 USD or free over $59)

New Zealand

• 8-15 business days ($3.92 USD or free over $59)

Rest of the world

• 8-16 business days ($4.92 USD or free over $59)

* Delivery times vary for countries not specifically mentioned above. See
more details by reaching the shipping section at checkout and selecting
your country.

Order tracking
Once your order is shipped out, you will receive an e-mail with a tracking
number (which can take 24-48 hours to update). 

When will my order ship out?
All orders are processed and dispatched within 1-3 business days, followed by the shipping times displayed above.

Change of address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@cutated.com or come to our store.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Parcels damaged in transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Need help?
If your order hasn't received a tracking update in a while, it's generally due
to a courier error/delay, and it will still more than likely be delivered within the
shipping times displayed above.

However, if your order exceeded the delivery window or you need any help,
feel free to contact us at support@cutated.com.

* Please ensure that you choose the correct items in your order, as they cannot be canceled or stopped during transit. If you receive your order and decide not to keep it or a part of it, you can return it within 14 days, following our return policy.