Frequently Asked Questions
Is my personal information and payment information secure?
Yes. All payments are directly processed by the most trusted payment processors, such as PayPal and Shop Pay. Your personal information is encrypted and protected. We would never sell you information.
What is your shipping policy?
Please referred to the shipping policy page for more details.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 30 Day Money Back Guarantee on all of our products.If the product need to be returned, it must be returned within 30 days of receiving your order. You would need to ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase immediately. Please include a name and order number on the returned parcels.
Please note: If your package is on the way, you would need to wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You would need to cancel your order before it ships. Please email us at email@example.com to receive assistance from our customer support team.
I have entered an incorrect address, what do I do now?
If you have misspelled or auto-filled in an incorrect address, please contact us as soon as possible at support@cutated .com. We are unable to change the shipping address if your order shipped.
I have a question that wasn't answered, can you please help?
Absolutely! We will be happy to assist you in any way we can! Please send us an email to firstname.lastname@example.org and we will respond back within 1 business days.
*We do receive a large number of emails. In order for us to give you the most prompt response, kindly attach your order number and address the problem clearly. Thank you!